XVanlines – Moving with Excellence


Terms and Conditions

Please read the following requirements & regulations to ensure a smooth and worry free move.

RESCHEDULE / CANCEL OF SERVICE: All deposits are refundable when all of the following criteria are met:

Job is cancelled within 7 days of reservation and 14 days or more prior to the move date

Customer understands that any cancellation made outside of these parameters will result in forfeiture of deposit.

 If the move is canceled on the date of the move, in addition to losing the deposit the client will be charged $500 cancellation fee. If the move is cancelled after our services have begun (contract is signed and movers have started working) the deposit will not be refundable, an addition cancellation fee of $500 will be incurred and an additional $250 per hour (calculated from the time the moving crew leaves the warehouse until the time the crew returns to the warehouse) plus packing supplies (if applicable) will be due. Moving services will not start until the contract for service (including the Bill of Lading) is signed by the customer agreeing to all the terms and conditions of the move and authorizing the movers to begin services. If a move is rescheduled within (7) business days from the move date- the client will be charged a $500 rescheduling fee. X Van Lines LLC reserves the right to cancel this agreement at any time, for any cause. 



TERMS OF PAYMENTS: Upon booking, a deposit of 15% Is required In the form of Visa, Master Card, Wire Transfer, Zelle, Personal Check, or Postal Money Order. Upon pickup, 70% payment Is due In the form of Wire Transfer, Zelle, Personal Check, Postal Money Order, or Cash. The remaining balance must be paid In full upon arrival of delivery (before unloading your shipment) by CASH or POSTAL MONEY ORDER only prior to unloading. Any jobs receiving straight delivery or delivery within less than 3 business days may only pay by direct deposit, postal money order or cash. All jobs going to Hawaii and Alaska must pay the balance in full prior to the job leaving the warehouse for delivery. Carrier reserves the right to collect up to 100% of balance due prior to the goods leaving the origin warehouse.


PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service (via Your Estimate Cost For Service No. email). For health and sanitary reasons all mattress’, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Packing supplies are not included in the transportation cost and will be charged if required. Elaborate furniture items that need to be disassembled and/or reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included on the estimate. Disconnecting and reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.


Please take care when packing boxes. Try to avoid box crumbling and avoid unused space in boxes.


ABBREVIATIONS and DEFINITIONS: Carrier: the moving company. Shipper: the consumer hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.


CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.


PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.


FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors.


TILITIES / APPLIANCES: Make sure that all of your utilities and appliances are turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.


LIABILITY: X Van Lines LLC provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by X Van Lines LLC We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), X Van Lines LLC cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. X Van Lines LLC has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and X Van Lines LLC. is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.

PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. X Van Lines LLC. estimated delivery period is up to thirty business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: X Van Lines LLC will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.



*Estimated Delivery Time

Legally allowed up to

0-500 Miles

1-6 days

30 business days

501-1000 Miles

2-10 days

30 business days

1001-1500 Miles

3-14 days

30 business days

1501-3300 Miles

4-21 days

30 business days

** This delivery schedule is NOT A GUARANTEE.


** Delivery schedule begins from the FIRST DATE you will be ready to accept your shipment. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you.

*We will not discount any account due to any delays listed above.

REVISED WRITTEN ESTIMATE: If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; X Van Lines LLC. may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment. Or (2) X Van Lines LLC and shipper may execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB, this rescission document and new estimate given prior to loading will service as the only active estimate for which charges will be calculated.

AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION. If a lawsuit becomes necessary to resolve any dispute between X Van Lines LLC. and shipper, said suit shall and must only be brought in circuit or county court in Clark County, Nevada State. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Clark Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Clark County, Nevada and hereby waives the right to be served within the State of Nevada.

AGENTS: X Van Lines LLC may use agents/independent sub-contractors on all orders. Additionally, unless you purchased an exclusive use of the vehicle option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.

LEGAL PROCESS NOTICE TO ALL CLAIMS: X Van Lines LLC shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to X Van Lines LLC. must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.

SUMMARY OF NEUTRAL DISPUTE SETTLEMENT PROGRAM: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between X Van Lines LLC and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side`s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator`s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant`s arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator`s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this form for ADR processing forms.

SHIPMENT VALUATION AND COVERAGE: X Van Lines LLC Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed or damaged while in your mover`s custody, your mover`s liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer’s request (cannot be purchased after move has begun). See “Full Value Protection Amount of Liability” above.

Notice of Maximum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. Maximum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.



  1. The mover may provide you with a revised estimate
  2. DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate
  3. If you have not signed the mover’s revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.


This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory’s estimated weight/volume has not changed and if you do not require additional services. If your inventory’s estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.


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